Are there inherent conditions in accepting an order?
The reception of a confirmation email for an order does not automatically mean that FURNACE FILTERS CANADA accepts the said order and is in no way a confirmation that FURNACE FILTERS CANADA warrants the sale of the items.
FURNACE FILTERS CANADA does retain the right, without prior notice, to refuse to deal with a customer and/or impose a limit on the requested quantity of an ordered item. At all times, it might be necessary for FURNACE FILTERS CANADA to complete a background check on your identity and credit prior to accept to fulfill an order.
The Civic Code of Quebec and the Consumer Protection Law provides legal guarantees namely related to hidden defects as well as usage of sold goods. These legal guarantees also apply to this sale.
This guarantee can in no way hinder, or suppress the leagal guarantee provided by the manufacturer when there is one.
Out of stock items
An item that is back order means that the product is currently unavailable. It is possible that the order is being processed with one of our suppliers, out of stock, recalled, or discontinued, if so, you shall be advised.
FURNACE FILTERS CANADA displays all the items that can be ordered from either one of our suppliers. It must be noted though that these items may not be in stock in one of our stores or the website. In the case where FURNACE FILTERS CANADA must wait for one of the out-of-stock items becomes available, it is possible that your order be held back prior to expedition.
FURNACE FILTERS CANADA does in no way guarantee that the items displayed on its site are available. At anytime prior to the site's reception of the item, you can cancel the order by calling our Customer Service Department. FURNACE FILTERS CANADA will in no way be held liable for any damage that you may experience due to the out-of-stock item.
FURNACE FILTERS CANADA and its affiliates do everything in their power to ensure that the information on the site is as accurate as possible. However, FURNACE FILTERS CANADA does not guarantee that the product descriptions or any other content on the site FURNACE FILTERS CANADA are accurate, complete, reliable, up to date, or exempt of errors. If a product proposed by FURNACE FILTERS CANADA does not comply with the description, your only recourse is to return it in its original state. Picture shown may vary from actual product.
The prices of our products are displayed in Canadian currency and the applicable taxes are added to the amount. All orders, regardless of their origin, are payable in Canadian currency. FURNACE FILTERS CANADA retains the right to modify its prices at any time. Products are always billed on the basis of the amounts in effect at the time when the order is recorded.
FURNACE FILTERS CANADA calculates the taxes based upon the address where the order will be shipped. An order to be sent to the U.S.A. is thus, not taxed. For an order shipped in Canada, the taxes depend upon the province; for example, for Quebec, the added taxes are QST (Quebec Sales Tax) and the GST (Goods & Services Taxes).
The payment of your purchased items must be completed through a banking card, MasterCard, Visa or a PayPal account. The proposed fees must be covered in accordance with the payment procedure detailed during the registration process. The customer accepts to cover the total cost as well as additional fees of the purchased item, including taxes. FURNACE FILTERS CANADA can modify the price after having advised the customer. The customer is the sole responsible of the actual payment of the purchased item. FURNACE FILTERS CANADA is not responsible of payment problems related to operation of e-commerce service.
Risk of a lost item
All purchases completed on FURNACE FILTERS CANADA.CA are done so in accordance with the shipping contract. This means that the risk of losing an item and property rights associated with the item are transferred to you at the moment when we remit the item to the carrier.
Shipping rates and delivery estimates
Shipping rates are calculated in accordance with the postal code you have provided, the weight of the item you have purchased and shipping method. You will be able to consult the charges prior to confirming your order.
Expected delivery dates vary depending upon the actual destination and the delivery method you have chosen. You can also anticipate a one-to-three day waiting period per item before we expedite the shipment. Please note, you will receive a confirmation e-mail once FURNACE FILTERS CANADA has your order ready. This email will include the item's tracking number so you can follow your product at any time.
Shipping outside of Canada
Yes you can, but for all products that are delivered outside of Canada, you are responsible for all custom fees as well as export fess.
You have up to ten (10) days from its reception to return a product to FURNACE FILTERS CANADA; for either a refund or an exchange. When you return an item, you must include the invoice and a note that details the reason behind the return.
Returning an item for a reason other than a defect
You must cover the shipping fees and the inherent risks for a returned item. For items that are not defective, we do not accept returns wherein the item has been removed from the package.
Returning a defective product
In the case where an item is defective, it will be exchange for a new copy of the same item. If FURNACE FILTERS CANADA has delivered the wrong item, FURNACE FILTERS CANADA will ship the correct one. In both cases, FURNACE FILTERS CANADA will cover the fees associated with the delivery and the risks as long as the return is completed via Fed Ex Ground
Upon reception of the returned items, the amounts that were debited from your credit card on FURNACE FILTERS CANADA with respect to these items, except for shipping fees, will be credited as soon as possible under the condition that the items that are subject to the return were done so by you and received by FURNACE FILTERS CANADA in the same condition as they were when they were shipped and received by you.