Our Response to COVID-19
First off, we want to thank our many loyal customers over the years for choosing Filtration Montreal as their trusted filter supplier and for continuing to partner with us during these times of uncertainty. As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Filtration Montreal are doing everything we can to keep our employees, customers and the communities we serve safe.
Above all, we want to reassure you that we truly care for you! To that end, we want you to know:
- We are still here to serve you and our online business remains open.
- If at any time we can’t ship or provide our service, we will notify you immediately and refund your money.
- Please keep in mind, any delays that may come up are likely to originate with our vendors, not our business. Suppliers can close their warehouses due to government regulation without notification and some items can be temporarily out of stock.
- Canada Post service may also be affected by this global pandemic, resulting in delivery delays that are beyond our control. Please visit there web site to read their responses to COVID-19.
- If our suppliers cannot provide us with the item you have purchased or if the item is temporary out of stock, we will find an alternative or similar product and wait for your approval before processing your order. You will then have the choice to ask for a refund before we process your order, or confirm you agree to replace your purchase with the alternative.
- If the alternative option has a different price, we will notify you before processing your order.
The most important thing for you to keep in mind during this difficult time is that we are committed to giving you 100 percent customer service and to informing you of any situation that may cause an issue with your order. Remember, you still get personalized attention every time you place an order with us. This never changes!
If you have any questions at all about your order or our service, please don’t hesitate to call us any time.
Founder, Filtration Montréal